Privacy Policy
Updated: 1 April 2026
Classic Threading Perth is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our stores, use our website, or download and use our mobile application. Please read it carefully.
1. Who We Are
Classic Threading Perth is a trading name of Classic Empire Pty Ltd (ACN 620 156 925), a beauty and threading services business operating five locations across the Perth metropolitan area.
Our Stores
We operate at the following locations in Western Australia:
- Classic Threading — Warwick
- Classic Threading — Mandurah
- Classic Threading — Joondalup
- Classic Threading — Booragoon
- Classic Threading — Carousel
- Classic Threading — Morley
This policy applies to all five stores, our website, and our mobile application.
2. Information We Collect
We collect only the information necessary to provide our services to you. The personal information we may collect includes:
Information You Provide Directly
- Full Name— to identify you and personalise your booking experience
- Phone Number— to contact you regarding your appointment or any changes
- Email Address— to send booking confirmations and, with your consent, promotional communications
- Marketing Preference— whether you opt in or out of promotional emails at the time of booking
Information Collected Through Consent Forms
Certain services offered at Classic Threading Perth require the completion of a digital consent form prior to treatment. These forms may collect:
- Health declarations relevant to the specific treatment
- Acknowledgement of service-specific risks or conditions
- Digital signature of the customer (and therapist where required)
- Date and time of consent
This information is collected solely for the purpose of ensuring your safety and our legal compliance. It is never used for marketing purposes.
Information Collected Automatically
When you use our mobile application or website, we may automatically collect limited technical data such as device type, operating system version, and app usage analytics to help us improve the application experience. This data is not linked to your personal identity.
3. Consent Forms & Sensitive Information
Services that may require a consent form include, but are not limited to:
Consent form data is:
- Stored securely and accessible only to authorised Classic Threading Perth staff
- Retained for a period required by applicable law or as necessary for the ongoing provision of your services
- Never sold, shared with third parties for marketing, or used outside the purpose for which it was collected
- Collected digitally in-store or via the mobile application prior to your appointment
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To create and manage your customer profile and booking history
- To process and confirm service bookings made in-store or via the mobile application
- To send appointment reminders and booking confirmations via email or SMS
- To send promotional and marketing emails — only where you have expressly opted in
- To assess health declarations on consent forms and safely provide the requested service
- To improve our services, app functionality, and customer experience
- To comply with our legal and regulatory obligations under Australian law
- To resolve disputes or address customer service enquiries
We do not use automated decision-making or profiling that produces significant effects on you. Your information is not used for any purpose incompatible with those listed above without first obtaining your consent.
5. Marketing Communications
We respect your inbox. Classic Threading Perth will only send you promotional or marketing emails if you explicitly opt in by selecting “Yes” to receive promotional communications at the time of booking — whether booked in-store or through our mobile application.
Your Marketing Choices
- Opt In:By selecting “Yes” during the booking process, you agree to receive occasional emails about our promotions, new services, seasonal offers, and updates relevant to Classic Threading Perth
- Opt Out at Any Time:You may withdraw your consent at any time by clicking the “Unsubscribe” link in any marketing email, contacting us directly, or updating your preferences in the mobile app
- No Default Opt-In:We do not automatically subscribe you to marketing communications. Your preference is recorded at the time of each booking
Transactional communications — such as booking confirmations and appointment reminders — will be sent regardless of your marketing preference, as these are essential to delivering our services to you.
6. Mobile Application
Classic Threading Perth provides a mobile application available on both iOS and Android platforms. The app enables you to:
- Create and manage a personal customer profile
- Browse available services and pricing across our five Perth locations
- Book appointments at your preferred store
- Complete digital consent forms prior to your appointment
- Manage your marketing communication preferences
- View booking history and upcoming appointments
App Data & Permissions
The mobile application may request the following device permissions:
- Notifications:To send appointment reminders and booking confirmations (optional)
- Camera / Signature Capture:To complete digital consent forms requiring your signature
- Internet Access:Required for booking, account management, and data synchronisation
You may manage or revoke these permissions at any time through your device’s system settings. Revoking certain permissions may limit the functionality of the application.
7. Disclosure of Your Information
Classic Threading Perth does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We engage trusted third-party service providers to help us operate our business, including cloud hosting and storage providers, email delivery services, app analytics platforms, and payment processing partners. These providers are bound by confidentiality obligations and are not permitted to use your information for any purpose other than providing services to us.
Legal Requirements
We may disclose your information where required to do so by law, regulation, court order, or government authority, or where necessary to protect the rights, property, or safety of Classic Empire Pty Ltd, our customers, or others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website or app.
Across Our Stores
Your customer profile and booking history may be accessible across any of our five Perth store locations to facilitate a seamless experience regardless of which location you visit.
8. Data Storage & Security
Your personal information is stored securely using industry-standard security measures. We use encrypted cloud-based infrastructure and access controls to protect your data from unauthorised access, disclosure, alteration, or destruction.
Data Retention
- Customer profile and booking data is retained for as long as you maintain an account with us, plus any period required by law
- Consent form data is retained for a minimum of seven (7) years in accordance with applicable health and business record obligations
- Marketing preference records are retained to honour your opt-in or opt-out choices
- You may request deletion of your account and associated data at any time (subject to any legal retention obligations)
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account credentials and notify us immediately if you suspect any unauthorised access to your account.
9. Your Rights & Choices
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights in relation to your personal information:
- Access:Request a copy of the personal information we hold about you
- Correction:Request that we correct any inaccurate, incomplete, or out-of-date information
- Deletion:Request deletion of your personal information, subject to our legal retention obligations
- Opt-Out of Marketing:Withdraw your consent for marketing communications at any time
- Portability:Request that we provide your data in a structured, commonly used format where technically feasible
- Complaint:Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us using the details provided in Section 13 of this policy. We will respond to all verified requests within 30 days.
10. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files stored on your device.
- Essential Cookies:Required for the website to function correctly and cannot be disabled
- Analytics Cookies:Help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference Cookies:Remember your settings and preferences for future visits
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain areas of our website. Our mobile application does not use browser cookies but may use equivalent device-based identifiers for analytics purposes.
11. Children's Privacy
Our mobile application and online booking platform are not intended for use by individuals under the age of 16 without parental or guardian supervision. We do not knowingly collect personal information from children under 16 without verified parental consent.
If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately and we will take steps to remove that information from our records.
For in-store services provided to minors, a parent or legal guardian must sign any required consent forms on the child’s behalf.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify registered app users via in-app notification or email where required
- Post a prominent notice on our website for a reasonable period
We encourage you to review this policy periodically. Your continued use of our services, website, or mobile application after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please reach out to us:
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.